Policies

To secure an appointment, I require a non-refundable booking fee. This fee will be discounted off the cost of your treatment. Payment is made when you initially book, either by PayPal or Card Payment.

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We require at least 24/48 hours notice for any clients that need to cancel. If you cannot provide this notice it will result in the loss of your booking fee. This policy is set as we would not be able to refill the cancelled slot in under 24/48 hours.

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We would like to give every available minute possible to applying your lashes. So please arrive at your appointment, whether it is for an infill or full set, with NO eye makeup on. Eye makeup can affect lash extensions and removing it takes up time and eats into the slot you have paid for.

Due to the high quality of products we use, we will not infill another technicians work. A removal and full set would be required in this instance. In addition, we do not offer refunds on any service provided as we are not able to recoup any expenses, products or time spent on each treatment.

If you need to contact me please call 02080883459 or direct message on Instagram.

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Please remember that shedding is normal, however excessive shedding is not. We have a 72 hour grace period to report any issues with your treatment. Each case will be assessed individually, and a decision will be made by the technician on a suitable outcome.

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